Returns & Shipping
REFUNDS AND RETURNS
Refund Policy
We accept refunds under the following circumstances:
The product is still sealed and in original packaging
The product has not been used or worn
The product has a genuine fault or defect upon arrival
Returns Policy
Terms & conditions of returns:
The product must be returned within 30 days of purchase - we cannot accept returns later than this
Products must be returned in original condition & packaging
Customers must cover return postage
Unfortunately, we cannot refund:
Shipping costs
Contact latex gloves with protective palm plastic removed (including damage to the latex upon removing the plastic)
Products returned after 30 days since purchase
Gloves with wear or deterioration that is deemed fair use - latex is a natural material that can and will experience wear from the very first use, the level of wear will vary per keeper depending on their age, technique, playing surface and much more.
How to Make a Return:
Please send your gloves back to the following address:
S1 Goalkeeping
Farfill/Fulfillment Partners Limited
Canberra House, Rowley Rd,
Coventry
Warwickshire
CV3 4FR
Inside the package you MUST:
Write a note with exchange or refund along with order number.
Once sent a return please email:
Scott@S1Goalkeeping.co.uk
To inform us of the return
Please allow 7-14 working days for your return to be processed.
Please note:
Delivery addresses that include an error incorrectly added by the customer, which therefore results in the order being returned to our warehouse will not have their shipping charge refunded if the customer chooses a refund. If the customer would like us to resend the order an additional shipping cost will be charged. ALSO any gloves that wish to be exchanged due to the customers choice, the customer will be liable for the additional postage.
Postage Options
Standard Delivery - UK - £5
Royal Mail Tracked
3-5 Working Days
Standard Delivery - Ireland - £15
5-7 Working Days
Customs & Duty Fees
You (as the customer) are liable for all duties that may be charged upon ordering from outside of the UK.
If your order is returned due to duties not being paid, the cost of shipping will not be refunded by S1 Goalkeeping.
Returns & Exchanges
Returns
If you wish to return your order for either a refund or an exchange then please do the following.
Send your parcel to the following address:
FAO S1 Goalkeeping
Farfill/Fulfillment Partners Limited
Canberra House, Rowley Rd, Coventry, Warwickshire, CV3 4FR, GB.
In your package please insert a note stating your full name, order number & wether you would like a refund or exchange. If exchange please state which glove - S1 Goalkeeping will not be responsible for postage if you decide to exchange.
Once you have returned your parcel please email Scott@S1Goalkeeping.co.uk informing of your action.
We will NOT accept used products.
We will NOT accept products & packaging that aren’t in its original form.
We will NOT accept a return 28 days after sale.